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Error code:13 The SN (Serial number) type is not corresponding
Symptom 
 
After clicking on "Activate Button" in License Management Tool, it will pop out error messages" Error code:13 The SN (Serial number) type is not corresponding.". 
 


Cause 
 
User is not allowed to activate "trial license" in the existing NUUO system with official or trial license.

Solution 
 
1. Please use another PC with no official license to activate the trial license

2. Or transfer your official license first then activate trail license.

3. If you already transferred official license but still has error code 13, or this license is trial license so it cannot be transferred, please provide the licenses and your PC MAC address to eHelpdesk.

 


 
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