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Error code:11 SN (Serial number) has been activated
Symptom
After clicking on "Activate Button" in License Management Tool, it will pop out error messages" Error code: 11SN (Serial number) has been activated ".
Cause
1.The Serial number has been activated in other PC.
2. When you want to activate your license to a new server you have to transfer your license first (in the old server) then you can activate your license to the new one.
3. You may forget to transfer your license before you uninstall your Mainconsole or reinstall your OS.
Solution
1. Find “ActivateTool”.( C:Program Files (x86)NUUOSCB_IP)
2. Use Active Tool to Transfer all Serial Number
Noted that there are two method to do the Transfer:
1. Online Transfer (If your Mainconsole connect to the internet)
2. Offline Transfer (If your Mainconsole does not connect to the internet)
---> we'll guide you in another article named " How to do the Offline Transfer".How to do the Offline Transfer.
And for Online Transfer please follow below steps to do the Online Transfer:
a. Double click the " Active Tool" and it will pop out a message ask you to login Mainconsole.
Please login.
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b. After login it will open a Window of License Management Tool.
Choose your license and choose Online then click "Transfer".
c. Transfer Successful
(2).png)
For Online Activation please follow below steps:
a. Open your Mainconsole again and it will pop out a message to regist your license again. Please click "Yes".
(1).png)
b. Input your SN.
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c. Activate Successful
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4. If the issue still persists please contact us at eHelpdesk.
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