How to collect dump file and system info for trouble shooting?
Description

When TitanNVR encounters a critical error, like crashes / hangs / error messages shows up..etc, USER could collect dump files and system infomation for trouble shooting, and bring these data to us via eHelpdesk


Solution

1. Please find NuClient dump files as below folder:

C:USERNUUONuClientdump
C:USERNUUOBackupPlayerdump
 
2. Plese download InfoCollect for Titan NVR, and follow the below procedure to collect TitanNVR system information:
 
     (a) Extract downloaded file to PC, and open a file named server.txt.
     (b) Inpu your TitanNVR IP Address into this file server.txt and save.
     (c) Run InfoCollect.exe
     (d) After done, the Infocollect will generate a folder named by date and time. Please open it.
     (e) send the generated *.zip file named by IP address of TitanNVR for us to check.

3. Please provide us with below information:

      (a) Titan NVR FW version
      (b) Device Pack version.
      (c) NuClient Version.
      (d) IP Camera model and FW version.
      (e) snapshot of error message
      (f) video of operation procedure which induced the critical error
     
4. Please provide teamviwer and passwod to us, or public link of TitanNVR.
    Please also provide TitanNVR IP address and admin password.
 
Our available time is 10am~12am,2pm~6pm (GMT+8) from Monday to Friday 


 
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